Direct Debit Payment Method

Provided in this article are the steps to set up a Direct Debit Hosted Page in PeakCommerce, assigning it to a Profile, making a payment using Direct Debit, and checking the billing system records to ensure it was processed correctly. This article assumes the Direct Debit Hosted Page and Payment Gateway have already been created in the billing system.

• Navigate to Payments > Hosted Pages and click "Add Payment Page"

• Choose the Direct Debit HP you wish to use from the dropdown list. This list is pulled from your billing system Hosted Pages list.

• The Page Name will auto-fill the same name from the billing system. This name may be changed in PeakCommerce.

• Type and Version will auto-fill

• Partner Admin is not required

• Select the Direct Debit Payment Gateway in the billing system from the dropdown list

• Adding a Host is not required

• Click "ADD HPM"

• Navigate to Users > Profiles, select the profile of choice and click "Edit"

• Open the Currencies tab

• In the Direct DebitUK Hosted Payment Page field, select the Direct Debit HP that was just created from the dropdown list

• Click "Update" to save the profile

Note: Do not make any changes to the Configurations tab for foreign currencies.

This profile must also have the following two permissions set to enable use of Direct Debit.

Pay Invoices

• For customers to pay invoices using Direct Debit, the Pay Invoices with Direct Debit UK setting must be must be marked "Full" on the Pay Invoices tab.

Payment Method Permission

• For customers to be able to view the Direct Debit payment methods they have on file, add a new Direct Debit payment method to their account, edit existing Direct Debit payment methods on their account, or do all of the above, the Bank Transfer Payment Method Permission on the My Account tab must be marked accordingly: View, Create, Edit, or Full.

• Log in as a customer with an open invoice.

• Click "Pay an Invoice"

• Enter an amount

• Choose Pay With New Payment Method

• Click the Direct Debit option then click "Continue"

• Fill in the payment information then click "Confirm"

The following instructions are specific to Zuora.

• Search for the customer by Name or Account Number.

• If the permission on the associated profile has "One-Time Purchase Persistent Permission" set to Full, or the user chose to process a one-time payment with the permission "One-Time Purchase Configurable Permission" set to Full, then the Default Payment Gateway should not have changed on the profile.

• If the permission on the associated profile has "One-Time Purchase Persistent Permission" set to Full, or the user chose to process a one-time payment with the permission "One-Time Purchase Configurable Permission" set to Full, then the Default Payment Method should not have changed on the profile. If it is set to None or not chosen, the Default Payment Method should be the newly created Direct Debit payment method.

• Under Transactions, go to the Payments tab, and click on the payment number. Make sure the Payment Method information aligns with the Direct Debit payment information that was entered.

• View the Additional Fields and verify that the payment gateway is the Direct Debit one.