Adding a Journey

To add a journey, login as an administrator and navigate to Subscribe > Journeys.

In the journey list view, click Add Journey button.

Choose the type of journey you'd like to create and enter a name for the journey. The following types of journeys are available:

• New Order

• Change Order

• Renewal Order

• Cancel Order

Once you've created the journey, there are additional related records that must be created before it can be deployed to a user experience.

• Journey Categories

• Products

• Rule Sets (optional)

• Steps

In addition to the related records, journeys have default configurations that can be set to define business logic and behavior.

• Partner (optional, choose default)

• Profile

• Invoice Owner

• Subscription Term Length

• Term Type

• Invoice Separately

• Term Start Date

• Contract Effective Date

• Service Activation Date

• Customer Acceptance Date

Journeys are assigned to profiles and e-commerce pages to define experiences for end users. To help save time when adding the related records, you can import categories, products, and sub-products (bundles).