Types of Journey Steps

Overview

Steps represent the “pages” that a customer goes through in the e-Commerce experience or one of the in-app portal experiences.

These steps can include: Sign Up, Category, Confirmation and Details, Payment Details, Subscription Terms, Cancellation, Thank You, Account Information, and Content.

Step Types

Sign Up

This step is used to gather sign up information from the customer in the e-Commerce flow.

Category

This step is used to bring the categories and products into the e-Commerce flow or in-app.

Category Step Fields

Field Name	Description
Category	This field pulls in the categories set up in the journey. Selecting one will take the products from the category and display them on a product page. If there is a need to display more than one category clicking and dragging the cursor over multiple categories will select them
Show Summary	Clicking this checkbox will add the description from your products on the step.
Take Full Width	Selecting this enables the text to take up the full width of the container. This is most useful when the summary is not selected to fill empty space.

Confirmation and Details

This step displays the checkout information including Bill To/Sold To contacts and the final order summary. This step can be used both in the e-Commerce experience, and the in-app experience.

Thank You

This step displays a thank you message to the customer after they have submitted their order.

Thank You Step Fields

Field Name	Description
HTML	The contents and design of the thank you message are determined by the HTML written here

Payment Details

This step is used for payment information in the e-Commerce experience and in-app experience.

Payment Details Step Fields

Field Name	Description
Show Summary	This field determines whether or not the order summary (prices, total, etc.) is shown on the payment step.
P.O. Field	When this box is checked it enables a field to be displayed to the customer on the payment page where they can enter a P.O. number. This P.O. number will be added to the account information in the billing system.

Subscription Terms

This step is used to add a Terms of Service page. The Terms of Service to be used must be selected in the Journey's General Configurations.

The Terms of Services are uploaded into the portal under Company Settings > Company Information > Terms of Service.

For more information on Subscription Terms Steps, view Subscription Term Step Features.

Cancellation

This is a step used to allow customers to cancel an existing subscription in-app. The cancellation message displayed to the customer during this step, and the cancellation date are determined in the Segment's Cancellation Configurations.