What is the customer hub?

The Customer Hub within PeakCommerce serves as a centralized platform where customers can access and manage various aspects of their accounts and subscriptions. It provides customers with a user-friendly interface to interact with the PeakCommerce platform, empowering them to perform tasks such as viewing account details, managing subscription plans, and accessing support resources.

Key features of the Customer Hub may include:

1. Account Management: Customers can view and update their account information, such as contact details, billing preferences, and payment methods.

2. Subscription Management: The Customer Hub allows customers to manage their subscription plans, including viewing subscription details, upgrading or downgrading plans, and canceling subscriptions if necessary.

3. Billing and Invoicing: Customers can access their billing history, view invoices, and make payments directly through the Customer Hub, providing them with transparency and control over their financial transactions.

4. Support and Communication: The Customer Hub may offer access to support resources, such as FAQs, knowledge base articles, and help documentation. It may also enable customers to submit support tickets or contact customer service representatives for assistance.

5. Customization and Personalization: Depending on the platform's capabilities, the Customer Hub may allow customers to customize their user experience, such as setting preferences, configuring notifications, and opting in or out of certain features or communications.

Overall, the Customer Hub enhances the customer experience by providing a convenient and self-service platform for managing interactions with the PeakCommerce platform. It streamlines processes, improves transparency, and empowers customers to take control of their accounts and subscriptions, ultimately fostering satisfaction and loyalty.

PeakCommerce Customer Hub is available on the following plans:

• Latest Starter plan or above (May 2023)

• Any Essentials plan or above

If you are on a legacy plan and don't have access to this feature, you can update to one of our latest plans in your Billing settings or contact your account manager.